NORRCOM Support for Tertiary

Put simply Tertiary is different, the students will already know the technology and helping in this area is not needed, the key in Tertiary is to build reliable coherent systems that are self intuitive and report potential issues. Up time and access is the key, network segregation and firewalls are more important.

NORRCOM have team of specialist and lead engineers to help your institution, this can be total management or assisted support in key areas such as WiFi, Firewall, Cloud, Design or simply holiday cover. We also offer an audit service and give recommendations for 1 to 3 years with costing.

Put simply no two systems are the same so no technical support package should be the same. ere at NORRCOM we design solutions that fit the here and now but moving that forward we adjust support depending on the needs here and now. This difference is important it means we listen and work with you. NORRCOM proudly work to reduce the hours in school, its a big difference and should not be under estimated.

Why not give us a call, we can develop a solution that will save time, money and streamline your systems. After all the infrastructure needs to be akin to the electricity, when you turn it on you know it will work, you dont hold your breath.

Flexible Contract

Contracts and Support to suit your needs, one size does not fit all.

One Size doesn't fit ALL

No matter ho big or small, what you have or do not have, we can design a solution for for your purpose (and budget)

Only Platinum Support

We do not have extra's or tiers of service

One competitive rate for all services

High end technical support at a cost that meets your expectations, no hidden extras, no nonsense

Knowledgeable

Our experienced team offer help and advice not just support

Our Team know technology

Our staff are not junior, do not learn on the job and do not need to call senior engineers at head office

24/7 Helpdesk

No answer machine staffed 24/7 by experienced Engineers

Experienced Engineers

NORRCOM Helpdesk allows you to call, email or chat directly with knowledgeable staff. If Kamar is don on a Saturday just call.

NORRCOM’s Other Services

We work on solutions designed around the school and its requirements, you may have outside help, you may employ part time support, the staff may perform most of the work, this really isn’t an issue, our solutions are there to assist not hinder, we want your school to operate as a house of learning, technology is just a tool.

Why Choose NORRCOM

      • Family run with family values, delivering beyond expectation
      • Contracts to suit your need and your pocket
      • Brand agnostic when it comes to what to do and what to buy
      • Regular updates of trends and best paths to follow
      • Clear and concise in delivery, no ambiguity

What NORRCOM School’s Say

I have had the pleasure of working with NORRCOM in two secondary schools over the last 9 years. In that time I have found everyone I have worked with, whether they be in the office or our school based technicians, to be friendly, professional, responsive and with a commitment to great customer service. NORRCOM is a rare breed in that they manage to provide great IT support whilst never forgetting that the company was founded on traditional family values. This winning combination makes them hard to beat and I would recommend them unreservedly to any clients considering their service.

Mark Robinson, Waiopehu College

In 2011 Te Hihi School needed to find a new firm to provide IT support after the previous provider was unable to continue as we were moving towards allowing students to bring their own portable Apple devices. Fortunately, I was put in touch with Paul Norris from NORRCOM. Paul visited my school to assess what systems were already in place and what action we needed to take. All of the other firms that we asked to quote recommended that a server upgrade and replacing the wireless network at a total cost in the vicinity of $30-40,000. Paul ruled these out as excessive and recommended all that was needed was to install an Apple mini-server at a cost of less than $5,000.

Kevin Bush, Tehihi School

NORRCOM understands our vision. The expertise they bring and advice they provide has guided us through some very tricky waters. It seems that nothing is too difficult. We have enjoyed and benefited from our partnership with NORRCOM.

We have used NORRCOM for a number of years. They continue to impress us with their personal approach to our relationship at all levels of their organisation, and their willingness to work alongside and support us in all things IT.  They are flexible, objective, and genuinely committed to the best interests of our school.

Tony Booker, Rangitikei College

We have been a ‘Norrcom’ school for 12 years and one of their earliest clients.  They have been proactive supporters of our efforts to improve learning through ICT and gone the extra mile to find cost-effective solutions to ICT issues.

Tony Kane, Kapiti College