NORRCOM’s tech support team is a phone call or email away. With our remote log-in capabilities, we can diagnose any issues in real time, regardless of where the actual infrastructure is housed. If indeed your system needs hands-on intervention, we will be there as fast as practicable.
NORRCOM do not have an answering machine. When you call within business hours, you’ll get a live human voice. Someone who knows you and your network. And, if you have the 7/24 SLA, you’ll be connected to one of our on-call technicians for immediate help. Our clients are important to us, regardless of the time or place. Thats NORRCOM
NORRCOM service what we sell. We offer a wide variety of fixed cost or time and material service level agreements (SLAs) designed to provide the exact level of support you need. With the right SLA, NORRCOM will keep your network and applications up and running for maximum availability, tight security and cost-effective operations. Options include:
- 7/24 help desk, technicians on call for mission critical infrastructure
- Business hours help desk, technicians on a T & M basis
- Regularly scheduled technician service calls for patches, security upgrades
- Remote management of servers, network performance
- Training and professional development
NORRCOM work along side your own internal IT team, take full charge of your networks or simply keep your systems up-to-date. Whatever model works best for you.
NORRCOM’s technical team has the right mix of skills to fully support you infrastructure with a minimum of disruption to your business. We have highly-trained and certified specialists in:
- Servers, desktops and mobile devices
- Network cabling, switches, gateways; Wi-Fi and BYOD
- Operating systems and application software
- Security, storage and operational management
- Cloud, in-house or hybrid deployments
- Full training, documentation, on-going maintenance and support
NORRCOM partners with best-of-breed vendors and maintains close relationships with local and international vendor tech support staff. If the solution exists, we’ll find it.
Business is business but people drive relationships. At NORRCOM, we pride ourselves on delivering personalised, approachable and professional service. Each SLA receives our un-divided attention – NORRCOM answer every phone call, reply to every email and ensure that we deliver what we promise. The SLA sets the rules. And we follow them to the letter.
Running and maintaining all of your tech solutions in-house is no longer the only game in town. By installing remote ‘agents’ on your hardware and applications, NORRCOM can continually monitor performance. If NORRCOM see anything unusual, we can act immediately. NORRCOM can provide a browser-based dashboard so that you can track activity if you so desire. We’ll provide full reports detailing activity. And we’ll look ahead and suggest any upgrades or enhancements to avoid any interruptions in services.