Tech Support – You need it, NORRCOM have got it No other industry moves as fast as IT. Never-ending releases of your application software Continual patches and upgrades of your operating systems Faster, more powerful hardware Increased risks from hackers, cyber-crime and your competition Evolving capabilities such as Wi-Fi, BYOD and the Cloud
You have two choices: try to keep up on your own or trust the experts at NORRCOM to manage your IT support requirements. If you have dedicated, highly-trained staff who can pro-actively manage, upgrade and maintain your systems 24/7, congratulations, you’ve done well. But if you’re struggling to find the right people, don’t have the resources to spare on routine maintenance and training or have had a change in staff capabilities, you need NORRCOM.
Business is business but people drive relationships. At NORRCOM, we pride ourselves on delivering personalised, approachable and professional service. Each SLA receives our un-divided attention – we answer every phone call, reply to every email and ensure that we deliver what we promise. The SLA sets the rules. And we follow them to the letter.
Special projects – Let us help
Even if you have a capable IT support team in place, special projects can be a challenge. Hardware upgrades, application migrations, database redesigns and other necessary but time-consuming tasks can tie up your tech support. We can help. We’ll come on site, do the work, test and train and hand over management, all without any negative impact on productivity. And we’ll give you fixed cost pricing and a firm time line. That’s the NORRCOM promise.
Managed Services – Proactive support
Running and maintaining all of your tech solutions in-house is no longer the only game in town. By installing remote ‘agents’ on your hardware and applications, we can continually monitor performance. If we see anything unusual, we can act immediately. NORRCOM can provide a browser-based dashboard so that you can track activity if you so desire. We’ll provide full reports detailing activity. And we’ll look ahead and suggest any upgrades or enhancements to avoid any interruptions in services.
Moving to the Cloud
Off-loading some of your tech capabilities to a third-party data centre is becoming increasingly acceptable to Kiwi businesses. Already Google Apps, Xero, Salesforce.com and Microsoft 365 provideapplications to the cloud. Indeed, with the prevalence of the cloud, the information on your screen might be coming from multiple locations, even overseas. Let NORRCOM be you ‘cloud broker’. We’ll help you decentralise your tech capabilities, off load what we can and manage what remains. The cloud, done correctly, is secure, fast and cost-effective. Let us show you how.
It’s as easy as a phone call or email. Our details are below. If you want to take charge of your technology, increase productivity and maximise your investment, you should be talking to us.