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NORRCOM Managed Services – Proactive support

TECH SUPPORT – YOU NEED IT, WE’VE GOT IT

No other industry moves as fast as IT. Never-ending releases of your application software Continual patches and

Take the complexity away with NORRCOM Managed Services

NORRCOM Taking care of business

upgrades of your operating systems Faster, more powerful hardware Increased risks from hackers, cyber-crime and your competition Evolving capabilities such as Wi-Fi, BYOD and the Cloud You have two choices: try to keep up on your own or trust the experts at NORRCOM to manage your IT support requirements. If you have dedicated, highly-trained staff who can proactively manage, upgrade and maintain your systems 24/7, congratulations, you’ve done well. But if you’re struggling to find the right people, don’t have the resources to spare on routine maintenance and training or have had a change in staff capabilities, you need NORRCOM.

NATIONWIDE COVERAGE / PERSONAL SERVICE

NORRCOM NZ Coverage

NORRCOM tech support team is a phone call or email away. With our remote log- in capabilities, NORRCOM can diagnose any issues in real time, regardless of where the actual infrastructure is housed. If indeed your system needs hands-on intervention, we will be there as fast as practicable. We don’t have an answering machine. When you call within business hours, you’ll get a live human voice. Someone who knows you and your systems. If you have the 24/7 SLA, you’ll be connected to one of our on-call technicians for immediate help. Our clients are important to us, regardless of the time or place.

TECHNOLOGY SKILLS

NORRCOM’s technical team has the right mix of skills to fully support your infrastructure with a minimum of disruption to your business. We have highly- trained and certified specialists in: Servers, desktops and mobile devices

  • Network cabling, switches, gateways, Wi-Fi and BYOD
  • Operating systems and application software
  • Security, storage and operational management
  • Cloud, in-house or hybrid deployments

Full training, documentation, on-going maintenance and support NORRCOM partners with best-of-breed vendors and maintains close relationships with local and international vendor. If the solution exists, we will find it.

Engagement Skills

Business is business but people drive relationships. At NORRCOM, we pride ourselves on delivering personalised, approachable and professional service. Each SLA receives our undivided attention – we answer every phone call, reply to every email and ensure that we deliver what we promise. The SLA sets the rules. And we follow them to the letter.

Special projects – Let us help

Even if you have a capable IT support team in place, special projects can be a challenge. Hardware upgrades, application migrations, database redesigns and other necessary but time-consuming tasks can tie up your tech support. We can help. We will come on site, do the work, test and train and hand over management, all without any negative impact on productivity. And we will give you fixed cost pricing and a firm time line. That’s the NORRCOM promise.

SERVICE LEVEL AGREEMENTS – DESIGNED FOR YOU

We service what we sell. We offer a wide variety of fixed cost or time and material service level agreements (SLAs) designed to provide the exact level of support you need. With the right SLA, we will keep your network and applications up and running for maximum availability. Options include: 24/7 help desk, technicians on call for mission-critical infrastructure Business hours help desk, technicians on a T & M basis Regularly scheduled technician service calls for maintenance, security upgrades Remote management of servers, network performance We’ll work along side your own internal IT team, take full charge of your networks or simply keep your systems up-to-date. Whatever model works best for you.

MANAGED SERVICES – PROACTIVE SUPPORT

Running and maintaining all of your tech solutions in-house is no longer the only game in town. By installing remote ‘agents’ on your hardware and applications, we can continually monitor performance. If we see anything unusual, we can act immediately. We can provide a browser-based dashboard so that you can track activity if you so desire. We will provide full reports detailing activity. And we will look ahead and suggest any upgrades or enhancements to avoid any interruptions in services.

MOVING TO THE CLOUD

NORRCOM Cloud solutions

Off-loading some of your tech capabilities to a third-party data centre is becoming increasingly acceptable to Kiwi businesses. Already Google Apps, Xero, Salesforce.com and Microsoft 365 provide applications to the cloud. Indeed, with the prevalence of the cloud, the information on your screen might be coming from multiple locations, even overseas. Let NORRCOM be your ‘cloud broker’. We’ll help you decentralise your tech capabilities, off load what we can and manage what remains. The cloud, done correctly, is secure, fast and cost-effective. Let us show you how.

NORRCOM Support for Colleges

Colleges vary in size and complexity, they have employed technical support or no technical support. BYOD, Firewalls,

NORRCOM students sharing

NORRCOM students discussing

cloud applications, desktop computers and TELA laptops, Microsoft, Google, Apple, Linux. Put simply no two colleges are the same so no technical support package should be the same. ere at NORRCOM we design solutions that fit the here and now but moving that forward we adjust support depending on the needs here and now. This difference is important it means we listen and work with you. NORRCOM proudly work to reduce the hours in school, its a big difference and should not be under estimated.

Why not give us a call, we can develop a solution that will save time, money and streamline your systems. After all the infrastructure needs to be akin to the electricity, when you turn it on you know it will work, you dont hold your breath.

NORRCOM Support for Primary and Intermediate

Primary schools and Intermediate schools have a requirement from technology providers that is rapidly changing.

NORRCOM Children working together on a laptop computer

The service delivery has to match the change. 4 hours on a Tuesday afternoon often doesn’t cut it, it needs to be flexible, meeting the highs and lows of the demand on the technology. Prvoviders need to help with solutions, teach, provide support for programming and robotics. They need to assist with BYOD and have people who are not sales orientated but offer different pathways depending on your unique requirement.

Here at NORRCOM we design solutions that fit the here and now but moving that forward we adjust support depending on the needs here and now. This difference is important it means we listen and work with you. NORRCOM proudly work to reduce the hours in school, its a big difference and should not be under estimated.

Why not give us a call, we can develop a solution that will save time, money and streamline your systems. After all the infrastructure needs to be akin to the electricity, when you turn it on you know it will work, you don’t hold your breath.

NORRCOM Support for Tertiary

Put simply Tertiary is different, the students will already know the technology and helping in this area is not needed, the key in Tertiary is to build reliable coherent systems that are self intuitive and report potential issues. Up time and access is the key, network segregation and firewalls are more important.

NORRCOM tertiary teaching

NORRCOM have team of specialist and lead engineers to help your institution, this can be total management or assisted support in key areas such as WiFi, Firewall, Cloud, Design or simply holiday cover. We also offer an audit service and give recommendations for 1 to 3 years with costing.

Put simply no two systems are the same so no technical support package should be the same. ere at NORRCOM we design solutions that fit the here and now but moving that forward we adjust support depending on the needs here and now. This difference is important it means we listen and work with you. NORRCOM proudly work to reduce the hours in school, its a big difference and should not be under estimated.

Why not give us a call, we can develop a solution that will save time, money and streamline your systems. After all the infrastructure needs to be akin to the electricity, when you turn it on you know it will work, you dont hold your breath.

NORRCOM Support for Rural Colleges

Rural colleges vary in size and complexity, using our flexible contract when we visit when you want us

NORRCOM student happy with ICT provider

and provide remote support using NetSupport Manager and NetSupport Service Desk. We can chat via our live app and remotely update, configure and problem solve with the end users permission. We also have software monitoring the internal systems that alerts us to pending issues before you know they have happened.

We help you with technical support, BYOD, Firewalls, cloud applications, desktop computers and TELA laptops, Microsoft, Google, Apple, Linux. Put simply everything that is technology is our concern.

No two colleges are the same so no technical support package should be the same. ere at NORRCOM we design solutions that fit the here and now but moving that forward we adjust support depending on the needs here and now. This difference is important it means we listen and work with you. NORRCOM proudly work to reduce the hours in school, its a big difference and should not be under estimated.

Why not give us a call, we can develop a solution that will save time, money and streamline your systems. After all the infrastructure needs to be akin to the electricity, when you turn it on you know it will work, you dont hold your breath.

NORRCOM Support for Rural Schools

Rural schools get a bad deal when it comes to ICT support, advice and help often getting billed to drive to your school or charging a premium. Well not at NORRCOM. We have designed a solution specifically aimed at rural schools, they pay the same hourly rate as large urban schools, they get the same engineers and we do not charge for travel. You then get to use the service others are talking about, friendly, brand agnostic family focused NORRCOM.

How do we do it, its simple we do not have to pay shareholders, if we want to go to rural schools and feel good about it, we can. Our smallest school has 10 students we know whats needed. We streamline your school, we simplify, we empower you and were there to help. Simple really.

Here at NORRCOM we design solutions that fit the here and now but moving that forward we adjust support depending on the needs here and now. This difference is important it means we listen and work with you. NORRCOM proudly work to reduce the hours in school, its a big difference and should not be under estimated.

Why not give us a call, we can develop a solution that will save time, money and streamline your systems. After all the infrastructure needs to be akin to the electricity, when you turn it on you know it will work, you don’t hold your breath.