NORRCOM Managed Services – Proactive support
TECH SUPPORT – YOU NEED IT, WE’VE GOT IT
No other industry moves as fast as IT. Never-ending releases of your application software Continual patches and upgrades of your operating systems Faster, more powerful hardware Increased risks from hackers, cyber-crime and your competition Evolving capabilities such as Wi-Fi, BYOD and the Cloud You have two choices: try to keep up on your own or trust the experts at NORRCOM to manage your IT support requirements. If you have dedicated, highly-trained staff who can proactively manage, upgrade and maintain your systems 24/7, congratulations, you’ve done well. But if you’re struggling to find the right people, don’t have the resources to spare on routine maintenance and training or have had a change in staff capabilities, you need NORRCOM.
NATIONWIDE COVERAGE / PERSONAL SERVICE
NORRCOM tech support team is a phone call or email away. With our remote log- in capabilities, NORRCOM can diagnose any issues in real time, regardless of where the actual infrastructure is housed. If indeed your system needs hands-on intervention, we will be there as fast as practicable. We don’t have an answering machine. When you call within business hours, you’ll get a live human voice. Someone who knows you and your systems. If you have the 24/7 SLA, you’ll be connected to one of our on-call technicians for immediate help. Our clients are important to us, regardless of the time or place.
NORRCOM’s technical team has the right mix of skills to fully support your infrastructure with a minimum of disruption to your business. We have highly- trained and certified specialists in: Servers, desktops and mobile devices
- Network cabling, switches, gateways, Wi-Fi and BYOD
- Operating systems and application software
- Security, storage and operational management
- Cloud, in-house or hybrid deployments
Full training, documentation, on-going maintenance and support NORRCOM partners with best-of-breed vendors and maintains close relationships with local and international vendor. If the solution exists, we will find it.
Business is business but people drive relationships. At NORRCOM, we pride ourselves on delivering personalised, approachable and professional service. Each SLA receives our undivided attention – we answer every phone call, reply to every email and ensure that we deliver what we promise. The SLA sets the rules. And we follow them to the letter.
Special projects – Let us help
Even if you have a capable IT support team in place, special projects can be a challenge. Hardware upgrades, application migrations, database redesigns and other necessary but time-consuming tasks can tie up your tech support. We can help. We will come on site, do the work, test and train and hand over management, all without any negative impact on productivity. And we will give you fixed cost pricing and a firm time line. That’s the NORRCOM promise.
SERVICE LEVEL AGREEMENTS – DESIGNED FOR YOU
We service what we sell. We offer a wide variety of fixed cost or time and material service level agreements (SLAs) designed to provide the exact level of support you need. With the right SLA, we will keep your network and applications up and running for maximum availability. Options include: 24/7 help desk, technicians on call for mission-critical infrastructure Business hours help desk, technicians on a T & M basis Regularly scheduled technician service calls for maintenance, security upgrades Remote management of servers, network performance We’ll work along side your own internal IT team, take full charge of your networks or simply keep your systems up-to-date. Whatever model works best for you.
MANAGED SERVICES – PROACTIVE SUPPORT
Running and maintaining all of your tech solutions in-house is no longer the only game in town. By installing remote ‘agents’ on your hardware and applications, we can continually monitor performance. If we see anything unusual, we can act immediately. We can provide a browser-based dashboard so that you can track activity if you so desire. We will provide full reports detailing activity. And we will look ahead and suggest any upgrades or enhancements to avoid any interruptions in services.
MOVING TO THE CLOUD
Off-loading some of your tech capabilities to a third-party data centre is becoming increasingly acceptable to Kiwi businesses. Already Google Apps, Xero, Salesforce.com and Microsoft 365 provide applications to the cloud. Indeed, with the prevalence of the cloud, the information on your screen might be coming from multiple locations, even overseas. Let NORRCOM be your ‘cloud broker’. We’ll help you decentralise your tech capabilities, off load what we can and manage what remains. The cloud, done correctly, is secure, fast and cost-effective. Let us show you how.