NORRCOM Support in Covid-19
TEACHERS
During Covid-19 all NORRCOM staff are working remotely, we are here to help all teachers establish and maintain access from home, we have made access to your regular engineer, we have enabled our chat button on the front page of our site, you have our phone numbers and of course there is email, remember its just technology it might be the dark arts but it is our day job just call.
AT SCHOOL
As a company NORRCOM have been identified as a key workforce, In level 4 we can access school, for this we need you to apply to MoE to grant us access. We as an essential service also inform the MoE we are going to school, when this is complete we by mutial agreement meet somebody at school. When the country returns to level 3 the situation will change.
STUDENTS
Although NORRCOM are an ICT provider for school and its staff we appreciate this is a stressful time, if consulted and approved by schools management we will endevour to fix any problen remotely, We do NOT and will NOT visit students homes during Level 3 or Level 4. Again just call.
TEACHERS
During Covid-19 all NORRCOM staff are working remotely, we are here to help all teachers establish and maintain access from home, we have made access to your regular engineer, we have enabled our chat button on the front page of our site, you have our phone numbers and of course there is email, remember its just technology it might be the dark arts but it is our day job just call.
AT SCHOOL
As a company NORRCOM have been identified as a key workforce, In level 4 we can access school, for this we need you to apply to MoE to grant us access. We as an essential service also inform the MoE we are going to school, when this is complete we by mutial agreement meet somebody at school. When the country returns to level 3 the situation will change.
STUDENTS
Although NORRCOM are an ICT provider for school and its staff we appreciate this is a stressful time, if consulted and approved by schools management we will endevour to fix any problen remotely, We do NOT and will NOT visit students homes during Level 3 or Level 4. Again just call.
NORRCOM
NORRCOM as you know are working through level 4, all office and technical staff are working from home, all our phone systems are VoIP so systems are transferred to computers. Our staff are currently getting signoff from MoE to visit schools when something needs to be fixed.
When level 4 is lifted the way we work will change slightly, we have asked all engineers to keep engagement to a minimum and to keep a log of staff they come into contact with, when they leave school and close the appointment they will include the list of contacts.
Some NORRCOM staff are considered high risk, either they themselves or their family are considered high risk, we are working with these employees, it may be you will not receive your normal engineer during level 4 or 3 but they are at work and are accessible.