NORRCOM Support for Colleges
Colleges vary in size and complexity, they have employed technical support or no technical support. BYOD, Firewalls, cloud applications, desktop computers and TELA laptops, Microsoft, Google, Apple, Linux. Put simply no two colleges are the same so no technical support package should be the same. ere at NORRCOM we design solutions that fit the here and now but moving that forward we adjust support depending on the needs here and now. This difference is important it means we listen and work with you. NORRCOM proudly work to reduce the hours in school, its a big difference and should not be under estimated.
Why not give us a call, we can develop a solution that will save time, money and streamline your systems. After all the infrastructure needs to be akin to the electricity, when you turn it on you know it will work, you dont hold your breath.
NORRCOM’s Other Services
We work on solutions designed around the school and its requirements, you may have outside help, you may employ part time support, the staff may perform most of the work, this really isn’t an issue, our solutions are there to assist not hinder, we want your school to operate as a house of learning, technology is just a tool.
Our sales team at NORRCOM sales large volumes of hardware from a single cable to bulk order of COL chromebooks, from cloud storage to onsite servers. All software and hardware is sold at very competitive pricing. Our sales team will turn a quote around in 4 hours. NORRCOM also work with all major lease companies, give NORRCOM a try you wont be disappointed. NORRCOM are partners with all major manufacturers but tied to none, we give advice on solutions that fit your needs not that fit our pockets.
We have worked with schools for many year moving services to the cloud, we advocate solutions that fit the school, we DO NOT simply host your server and services in our data center. We prefer to use solutions that are free to schools, these include solutions from Microsoft, Google and various other cloud providers. The cloud using N4L is merely the next step from onsite services it needs to be transparent to use and cost neutral. NORRCOM deliver this solution.
NORRCOM have moved away from the old style staff room PLD, schools have had enough of this now, development needs to be empowering, staff need to realise what they are missing and what the tools they are being shown can achieve in the learning space. We have found small groups of like paced teachers working with us to empower them to use and skill transfer is the best approach. We want to empower staff and transfer knowledge to give staff the control of systems and process they use.
NORRCOM invented the flexible school support contract, we flat line costs, keep customers informed and provide hours that suit, if its remote only, onsite and remote or call us when you need us, we can make anything work for your school and your budget. We can manage locally or remotely keeping things simple by not charging for travel, having only senior engineers.
Why Choose NORRCOM
- Family run with family values, delivering beyond expectation
- Contracts to suit your need and your pocket
- Brand agnostic when it comes to what to do and what to buy
- Regular updates of trends and best paths to follow
- Clear and concise in delivery, no ambiguity
What NORRCOM School’s Say
I have had the pleasure of working with NORRCOM in two secondary schools over the last 9 years. In that time I have found everyone I have worked with, whether they be in the office or our school based technicians, to be friendly, professional, responsive and with a commitment to great customer service. NORRCOM is a rare breed in that they manage to provide great IT support whilst never forgetting that the company was founded on traditional family values. This winning combination makes them hard to beat and I would recommend them unreservedly to any clients considering their service.
In 2011 Te Hihi School needed to find a new firm to provide IT support after the previous provider was unable to continue as we were moving towards allowing students to bring their own portable Apple devices. Fortunately, I was put in touch with Paul Norris from NORRCOM. Paul visited my school to assess what systems were already in place and what action we needed to take. All of the other firms that we asked to quote recommended that a server upgrade and replacing the wireless network at a total cost in the vicinity of $30-40,000. Paul ruled these out as excessive and recommended all that was needed was to install an Apple mini-server at a cost of less than $5,000.
NORRCOM understands our vision. The expertise they bring and advice they provide has guided us through some very tricky waters. It seems that nothing is too difficult. We have enjoyed and benefited from our partnership with NORRCOM.
We have used NORRCOM for a number of years. They continue to impress us with their personal approach to our relationship at all levels of their organisation, and their willingness to work alongside and support us in all things IT. They are flexible, objective, and genuinely committed to the best interests of our school.
We have been a ‘Norrcom’ school for 12 years and one of their earliest clients. They have been proactive supporters of our efforts to improve learning through ICT and gone the extra mile to find cost-effective solutions to ICT issues.